Wednesday, March 25, 2009

HELLO? IS ANYONE THERE?

HERE ARE SOME TRICKS TO HELP YOU GET A REAL PERSON WHEN YOU'RE CALLING CUSTOMER SERVICE:

#1.) If you're having trouble getting through, try calling the Retentions Department, the New Service Department . . . or the Collections Department. Why? People in these departments tend to answer calls quickly. And when they transfer you to the department you actually need . . . you'll automatically jump to the head of the line.

#2.) If you get caught in a maze of computerized phone prompts, hit "zero", the "star button" or the "pound sign" over and over . . . and you'll probably be routed directly to an operator.

#3.) Learn to speak Spanish. Why? Because the Spanish option usually has shorter wait times . . . and your operator will probably be bilingual anyway.

#4.) Mumble or speak nonsense. The logic is that if the voice robot on the other end of the line can't understand you . . . it'll be forced to transfer you to an actual person.

#5.) Some Interactive Voice Response systems are programmed to put anyone who uses PROFANITY at the front of the line . . . so you might want to try cursing.

#6.) Many companies allow customers to schedule a customer-service call time on their website . . . so you won't have to wait on hold. And if your problem isn't urgent, you might consider sending an email instead of calling on the phone.

#7.) Or just don't pay your bill. That way, the company will call YOU.

(--Take a look at all the tips here . . .)http://www.voip-news.com/feature/50-plus-pbx-hacks-030308/ (Voip News)

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